:root {
  --bg: #f8f9f6;
  --paper: #fff;
  --ink: #253a32;
  --muted: #819087;
  --line: #e6eae3;
  --green: #295646;
  --green-soft: #edf3eb;
  --gold: #bc985e;
  --red: #bd5b48;
  --red-bg: #fcf0e9;
  --amber: #a7833c;
  --radius: 15px;
  font-family: Inter, "Segoe UI", Arial, sans-serif;
  color: var(--ink);
  background: var(--bg);
  font-synthesis: none;
}
* {
  box-sizing: border-box;
}
body {
  margin: 0;
  font-size: 14px;
}
button,
input,
select,
textarea {
  font: inherit;
}
button,
a,
input,
textarea,
select {
  -webkit-tap-highlight-color: transparent;
}
button,
a {
  touch-action: manipulation;
}
button {
  cursor: pointer;
}
button {
  color: inherit;
}
a {
  color: inherit;
  text-decoration: none;
}
button:disabled {
  opacity: 0.5;
  cursor: wait;
}
button:focus-visible,
a:focus-visible {
  outline: 3px solid #b6cdb7;
  outline-offset: 3px;
}
input:focus,
textarea:focus,
select:focus {
  outline: 2px solid #a8c3ad;
  outline-offset: 1px;
}
button {
  border: 0;
  background: none;
}
svg {
  flex-shrink: 0;
  vertical-align: middle;
  width: 20px;
  height: 20px;
}
h1,
h2,
h3,
p {
  margin: 0;
}
h1 {
  font-weight: 500;
  letter-spacing: -1.25px;
  font-size: 32px;
  line-height: 1.25;
}
h2 {
  font-size: 17px;
  font-weight: 600;
  letter-spacing: -0.3px;
}
h3 {
  font-size: 14px;
  font-weight: 600;
}
.muted {
  color: var(--muted);
}
.eyebrow {
  font-size: 10px;
  font-weight: 650;
  letter-spacing: 1.7px;
  text-transform: uppercase;
}
.row {
  display: flex;
  align-items: center;
  gap: 10px;
}
.between {
  justify-content: space-between;
}
.grow {
  flex: 1;
  min-width: 0;
}
.hidden {
  display: none !important;
}
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 11px 15px;
  border-radius: 8px;
  font-size: 12px;
  font-weight: 550;
  line-height: 1.4;
  white-space: nowrap;
  transition:
    background 0.15s,
    transform 0.15s;
}
.btn:active {
  transform: translateY(1px);
}
.btn-primary {
  background: var(--green);
  color: white;
  border: 1px solid var(--green);
}
.btn-primary:hover {
  background: #1c4133;
}
.btn-outline {
  background: white;
  border: 1px solid #dfe5dd;
}
.btn-outline:hover {
  background: #f3f6f0;
}
.btn-soft {
  background: var(--green-soft);
  color: var(--green);
}
.btn svg {
  width: 16px;
  height: 16px;
}
.icon-btn {
  width: 35px;
  height: 35px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: white;
}
.icon-btn:hover {
  background: var(--green-soft);
}
.dot {
  width: 6px;
  height: 6px;
  border-radius: 100%;
  display: inline-block;
  background: currentColor;
  flex-shrink: 0;
}
.avatar {
  width: 30px;
  height: 30px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: 100%;
  font-size: 10px;
  font-weight: 600;
  color: #526155;
  flex-shrink: 0;
  border: 2px solid white;
}
.pill {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  border-radius: 5px;
  padding: 5px 7px;
  font-size: 10px;
  white-space: nowrap;
  line-height: 1.2;
}
.pill.high,
.pill.critical {
  color: var(--red);
  background: var(--red-bg);
}
.pill.critical {
  background: #ffe0db;
  color: #a62d2d;
}
.pill.normal {
  background: #f9f3e5;
  color: var(--amber);
}
.pill.low {
  background: #edf2ed;
  color: #6e8670;
}
.pill.new {
  background: #f0f2f0;
  color: #6d7a70;
}
.pill.in_progress {
  background: #eef1fa;
  color: #7583aa;
}
.pill.resolved {
  background: #eaf3ed;
  color: #548267;
}
.badge-count {
  font-size: 10px;
  background: #e3eadf;
  color: var(--green);
  padding: 2px 7px;
  border-radius: 5px;
}
.empty {
  padding: 40px 22px;
  text-align: center;
  color: var(--muted);
  line-height: 1.8;
}
.empty svg {
  display: block;
  margin: 0 auto 12px;
  width: 28px;
  height: 28px;
  color: #9caf9e;
}
.empty strong {
  display: block;
  color: var(--ink);
  font-weight: 500;
}
.spinner {
  display: inline-block;
  width: 15px;
  height: 15px;
  border: 2px solid #ffffff66;
  border-top-color: white;
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
}
@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}
.app {
  display: flex;
  min-height: 100vh;
}
.sidebar {
  width: 220px;
  flex-shrink: 0;
  background: #f0f2ec;
  border-right: 1px solid #e4e8df;
  position: fixed;
  inset: 0 auto 0 0;
  padding: 33px 21px 20px;
  display: flex;
  flex-direction: column;
  z-index: 10;
}
.brand {
  display: flex;
  align-items: center;
  gap: 10px;
  font-family: Georgia, serif;
  font-size: 37px;
  letter-spacing: -1.5px;
  font-weight: 400;
}
.brand svg {
  width: 33px;
  height: 33px;
  color: #bb9960;
}
.brand-caption {
  font-size: 8px;
  letter-spacing: 2.5px;
  margin: 6px 0 29px 45px;
  color: #8b9383;
}
.hotel-select {
  background: #f8f9f5;
  border: 1px solid #e1e6da;
  border-radius: 9px;
  padding: 13px 10px;
  margin: 0 0 34px;
  gap: 9px;
}
.hotel-select svg {
  color: #7f9079;
  width: 19px;
}
.hotel-select strong {
  font-size: 11px;
  font-weight: 600;
}
.hotel-select small {
  display: block;
  font-size: 9px;
  color: #92998b;
  margin-top: 5px;
}
.nav-label {
  font-size: 9px;
  color: #969e90;
  letter-spacing: 1.5px;
  margin: 0 12px 13px;
}
.nav {
  display: flex;
  flex-direction: column;
  gap: 5px;
}
.nav button {
  padding: 12px 13px;
  display: flex;
  align-items: center;
  gap: 12px;
  border-radius: 7px;
  text-align: left;
  font-size: 12px;
  color: #7b8679;
}
.nav button svg {
  width: 17px;
  height: 17px;
}
.nav button:hover {
  background: #e8eee2;
}
.nav button.active {
  background: #e0e8d9;
  color: #3f624c;
  font-weight: 600;
}
.nav .badge-count {
  margin-left: auto;
  background: #cddbc6;
}
.sidebar-bottom {
  margin-top: auto;
  padding-top: 38px;
}
.team-mini {
  padding: 16px 12px 18px;
  border-top: 1px solid #dfe4d9;
}
.team-mini strong {
  font-size: 11px;
  font-weight: 550;
  display: block;
  margin-bottom: 5px;
}
.team-mini p {
  font-size: 10px;
  color: #90998a;
  line-height: 1.7;
}
.avatars {
  margin-top: 12px;
  display: flex;
  padding-left: 3px;
}
.avatars .avatar {
  margin-left: -3px;
  border-color: #f0f2ec;
}
.guest-link {
  font-size: 11px;
  width: 100%;
  display: flex;
  justify-content: space-between;
  border: 1px solid #d8e0cf;
  padding: 11px;
  border-radius: 7px;
  align-items: center;
  background: #f7f8f3;
}
.guest-link svg {
  width: 15px;
  height: 15px;
}
.prototype-link {
  color: #99a090;
  font-size: 9px;
  display: flex;
  align-items: center;
  gap: 7px;
  margin: 21px auto 0;
}
.prototype-link svg {
  width: 12px;
  height: 12px;
}
.main {
  margin-left: 220px;
  flex: 1;
  min-width: 0;
  padding: 0 34px 30px;
  max-width: 1900px;
}
.topbar {
  height: 82px;
  border-bottom: 1px solid var(--line);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 15px;
}
.breadcrumb {
  font-size: 11px;
  color: #93a08f;
  display: flex;
  gap: 10px;
  align-items: center;
}
.breadcrumb span:last-child {
  color: #5e6e5e;
}
.top-actions {
  display: flex;
  align-items: center;
  gap: 15px;
}
.live {
  display: flex;
  align-items: center;
  gap: 6px;
  color: #7c917a;
  font-size: 10px;
}
.live .dot {
  color: #78a078;
  box-shadow: 0 0 0 3px #78a07815;
}
.live.offline {
  color: #b46552;
}
.live.offline .dot {
  color: #b46552;
}
.language {
  font-size: 10px;
  border: 1px solid var(--line);
  background: white;
  padding: 7px 8px;
  border-radius: 6px;
}
.profile {
  display: flex;
  align-items: center;
  gap: 8px;
  border-left: 1px solid var(--line);
  padding-left: 14px;
  font-size: 11px;
}
.profile .avatar {
  background: #e9e0cd;
  color: #958059;
  width: 32px;
  height: 32px;
}
.profile small {
  display: block;
  font-size: 9px;
  color: var(--muted);
  margin-top: 3px;
}
.page-intro {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 20px;
  padding: 31px 0 27px;
}
.page-intro .eyebrow {
  color: #98a18f;
  font-size: 9px;
  margin-bottom: 9px;
}
.page-intro p {
  color: #91a08d;
  font-size: 12px;
  margin-top: 10px;
}
.intro-actions {
  display: flex;
  align-items: center;
  gap: 9px;
}
.stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 15px;
  margin-bottom: 27px;
}
.stat {
  border: 1px solid var(--line);
  border-radius: 11px;
  padding: 17px 18px;
  background: white;
  min-height: 112px;
  position: relative;
}
.stat-label {
  font-size: 11px;
  color: #85917e;
  display: flex;
  align-items: center;
  gap: 7px;
}
.stat-label svg {
  width: 14px;
  height: 14px;
  color: #99a68d;
}
.stat-value {
  font-size: 31px;
  letter-spacing: -1px;
  font-weight: 500;
  margin-top: 10px;
  line-height: 1;
}
.stat-value small {
  font-size: 14px;
  color: #a0aa97;
  letter-spacing: 0;
  margin-left: 3px;
  font-weight: 400;
}
.stat-sub {
  font-size: 9px;
  margin-top: 10px;
  color: #a0aa97;
}
.stat-accent {
  color: #aa7758;
}
.stat-art {
  position: absolute;
  right: 18px;
  bottom: 19px;
  display: flex;
  align-items: end;
  gap: 4px;
  height: 29px;
  opacity: 0.7;
}
.stat-art i {
  display: block;
  width: 5px;
  background: #c2d2b6;
  border-radius: 2px;
}
.stat:nth-child(2) .stat-art i {
  background: #e7c6a8;
}
.workspace {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 304px;
  gap: 22px;
  align-items: start;
}
.panel {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: white;
  overflow: hidden;
}
.queue-head {
  padding: 21px 20px 18px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}
.queue-title {
  display: flex;
  align-items: center;
  gap: 9px;
}
.queue-head small {
  font-size: 10px;
  color: var(--muted);
  display: block;
  margin-top: 6px;
}
.sort-select {
  border: 1px solid var(--line);
  background: white;
  color: #8a9680;
  border-radius: 6px;
  padding: 7px;
  font-size: 10px;
  max-width: 140px;
}
.tabs {
  display: flex;
  gap: 23px;
  padding: 0 20px;
  border-bottom: 1px solid var(--line);
}
.tabs button {
  font-size: 11px;
  color: #9aa48f;
  padding: 0 0 13px;
  display: flex;
  align-items: center;
  gap: 6px;
  border-bottom: 2px solid transparent;
  margin-bottom: -1px;
}
.tabs button.active {
  color: #45613d;
  border-bottom-color: #577b4e;
}
.tabs button.active .badge-count {
  background: #edf2e7;
}
.tabs .badge-count {
  font-size: 8px;
  padding: 2px 5px;
  color: #899480;
  background: #f4f5f1;
}
.filters {
  padding: 14px 20px;
  display: flex;
  gap: 8px;
  align-items: center;
}
.search {
  display: flex;
  align-items: center;
  gap: 7px;
  border: 1px solid var(--line);
  border-radius: 6px;
  padding: 8px 10px;
  flex: 1;
  min-width: 90px;
}
.search svg {
  width: 14px;
  height: 14px;
  color: #a1ab96;
}
.search input {
  border: 0;
  outline: 0;
  background: none;
  font-size: 10px;
  width: 100%;
  min-width: 0;
  color: var(--ink);
}
.search input::placeholder {
  color: #a2ab99;
}
.search:focus-within {
  box-shadow: 0 0 0 2px #d3dfce;
}
.search kbd {
  font-size: 9px;
  color: #a1ab96;
  border: 1px solid var(--line);
  border-radius: 3px;
  padding: 0 4px;
}
.filter-select {
  border: 1px solid var(--line);
  background: white;
  color: #8a9680;
  border-radius: 6px;
  padding: 8px 5px;
  font-size: 10px;
  max-width: 124px;
}
.table-label {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 78px 65px 38px;
  gap: 12px;
  padding: 9px 20px;
  background: #fbfcf9;
  color: #a4ac9b;
  font-size: 8px;
  letter-spacing: 0.7px;
  text-transform: uppercase;
  border-top: 1px solid #f1f3ec;
  border-bottom: 1px solid #f1f3ec;
}
.request-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 78px 65px 38px;
  gap: 12px;
  align-items: center;
  text-align: left;
  width: 100%;
  padding: 17px 20px;
  border-bottom: 1px solid #edf0e8;
  position: relative;
  transition: background 0.15s;
}
.request-row:last-child {
  border-bottom: 0;
}
.request-row:hover {
  background: #f8faf4;
}
.request-row.selected {
  background: #f4f7ef;
}
.request-row.selected:before {
  content: "";
  position: absolute;
  left: 0;
  top: 0;
  bottom: 0;
  width: 3px;
  background: #77936a;
}
.request-main {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}
.request-icon {
  width: 35px;
  height: 39px;
  border: 1px solid #e4eadf;
  background: #f7f9f3;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
  color: #8b9d7e;
  flex-shrink: 0;
}
.request-icon svg {
  width: 17px;
  height: 17px;
}
.request-icon.high,
.request-icon.critical {
  background: #fcf1e9;
  border-color: #f2e0d1;
  color: #c18c64;
}
.request-copy {
  min-width: 0;
}
.request-copy strong {
  font-size: 11px;
  font-weight: 550;
  display: block;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.request-copy p {
  font-size: 10px;
  color: #9aa58e;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  margin-top: 5px;
}
.request-copy p span {
  padding: 0 5px;
  color: #c3ccbb;
}
.request-assignee {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 9px;
  color: #91a080;
}
.request-assignee .avatar {
  width: 24px;
  height: 24px;
  font-size: 8px;
}
.request-age {
  font-size: 10px;
  color: #a1aa98;
  white-space: nowrap;
}
.request-age.overdue {
  color: #b58c60;
}
.queue-footer {
  padding: 14px 20px;
  background: #fcfdf9;
  border-top: 1px solid #edf0e8;
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 9px;
  color: #9daa90;
}
.queue-footer svg {
  width: 12px;
  height: 12px;
}
.queue-footer button {
  font-size: 9px;
  color: #72896a;
  display: flex;
  gap: 5px;
  align-items: center;
}
.right-column {
  display: flex;
  flex-direction: column;
  gap: 17px;
}
.focus-panel {
  border-top: 3px solid #8b9f72;
}
.focus-head {
  padding: 18px 19px 16px;
  border-bottom: 1px solid var(--line);
}
.focus-head .eyebrow {
  color: #8da07d;
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 8px;
  letter-spacing: 1.2px;
}
.focus-head .eyebrow svg {
  width: 13px;
  height: 13px;
}
.focus-head h2 {
  font-size: 18px;
  line-height: 1.4;
  margin-top: 11px;
  letter-spacing: -0.5px;
}
.focus-head .room-line {
  font-size: 10px;
  color: #95a187;
  margin-top: 7px;
  display: flex;
  gap: 7px;
  align-items: center;
}
.focus-body {
  padding: 18px 19px;
}
.guest-message {
  background: #f8f9f5;
  border-radius: 8px;
  padding: 13px;
  font-size: 11px;
  line-height: 1.8;
  color: #849076;
  overflow-wrap: anywhere;
  margin: 13px 0 18px;
}
.mini-label {
  font-size: 8px;
  text-transform: uppercase;
  letter-spacing: 1.1px;
  color: #a0ab93;
  font-weight: 600;
}
.reason {
  border: 1px solid #e6ebdd;
  border-radius: 8px;
  background: #f6f8ef;
  padding: 12px;
  margin-bottom: 18px;
}
.reason .mini-label {
  color: #8da16f;
  display: flex;
  align-items: center;
  gap: 6px;
}
.reason .mini-label svg {
  width: 12px;
  height: 12px;
}
.reason p {
  font-size: 10px;
  line-height: 1.8;
  color: #8a977c;
  margin-top: 6px;
}
.detail-fields {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 13px;
  margin-bottom: 16px;
}
.detail-fields label {
  font-size: 8px;
  color: #9ca68e;
  display: block;
  text-transform: uppercase;
  letter-spacing: 0.9px;
}
.detail-fields select {
  display: block;
  width: 100%;
  min-width: 0;
  font-size: 10px;
  background: white;
  border: 1px solid var(--line);
  color: #708063;
  padding: 9px 6px;
  border-radius: 6px;
  margin-top: 7px;
}
.action-full {
  width: 100%;
  background: #395f46;
  color: white;
  font-size: 10px;
  padding: 12px;
}
.action-full svg {
  width: 14px;
}
.focus-note {
  font-size: 8px;
  text-align: center;
  color: #a4ad9a;
  margin-top: 10px;
  line-height: 1.7;
}
.timeline {
  margin-top: 18px;
  border-top: 1px solid var(--line);
  padding-top: 14px;
}
.timeline-row {
  font-size: 9px;
  color: #93a085;
  display: flex;
  justify-content: space-between;
  gap: 10px;
  margin-top: 10px;
}
.timeline-row span:first-child {
  display: flex;
  align-items: center;
  gap: 7px;
}
.timeline-row .dot {
  width: 4px;
  height: 4px;
  color: #b3bda6;
}
.team-card {
  padding: 19px;
}
.team-card h3 {
  font-size: 12px;
}
.team-card .mini-label {
  font-size: 8px;
}
.team-member {
  display: flex;
  align-items: center;
  gap: 9px;
  margin-top: 15px;
}
.team-member .avatar {
  width: 28px;
  height: 28px;
}
.team-member strong {
  display: block;
  font-size: 10px;
  font-weight: 500;
}
.team-member small {
  font-size: 8px;
  color: #a0aa94;
  display: block;
  margin-top: 3px;
}
.team-workload {
  font-size: 9px;
  color: #97a48b;
  display: flex;
  align-items: center;
  gap: 5px;
}
.team-workload .dot {
  width: 5px;
  height: 5px;
}
.team-link {
  width: 100%;
  padding-top: 15px;
  margin-top: 15px;
  border-top: 1px solid var(--line);
  color: #879978;
  font-size: 9px;
  text-align: left;
  display: flex;
  justify-content: space-between;
  align-items: center;
}
.team-link svg {
  width: 13px;
  height: 13px;
}
.bottom-note {
  display: flex;
  justify-content: space-between;
  gap: 15px;
  font-size: 9px;
  color: #a5ae9b;
  padding: 20px 0 0;
}
.bottom-note svg {
  width: 12px;
  height: 12px;
}
.roster {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 18px;
}
.roster-card {
  padding: 25px;
}
.roster-card > .avatar {
  width: 46px;
  height: 46px;
  font-size: 14px;
  margin-bottom: 16px;
}
.roster-card h2 {
  font-size: 19px;
}
.roster-card p {
  font-size: 12px;
  color: var(--muted);
  margin: 8px 0 20px;
}
.roster-card .work-count {
  font-size: 31px;
  margin: 20px 0 5px;
}
.roster-card .btn {
  width: 100%;
  margin-top: 20px;
}
.activity-row {
  padding: 18px 24px;
  border-bottom: 1px solid var(--line);
  display: flex;
  align-items: center;
  gap: 15px;
}
.activity-row .request-icon {
  width: 32px;
  height: 32px;
}
.activity-row strong {
  font-size: 12px;
  font-weight: 500;
}
.activity-row p {
  font-size: 10px;
  color: var(--muted);
  margin-top: 6px;
}
.activity-row time {
  margin-left: auto;
  font-size: 10px;
  color: var(--muted);
}
.mobile-brand {
  display: none;
}
.guest-page {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 40% 60%;
  background: #fafaf7;
}
.guest-art {
  background: #254f42;
  color: #fff;
  position: sticky;
  top: 0;
  height: 100vh;
  padding: 40px 48px;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}
.guest-art .brand {
  color: #f5f0df;
}
.guest-art .brand svg {
  color: #d9bc84;
}
.guest-art .brand-caption {
  color: #adc2ae;
}
.art-copy {
  margin-top: 42px;
  position: relative;
  z-index: 1;
}
.art-copy .eyebrow {
  font-size: 9px;
  color: #b2c7b2;
  letter-spacing: 2px;
}
.art-copy h1 {
  font-family: Georgia, serif;
  font-weight: 400;
  font-size: 51px;
  line-height: 1.16;
  letter-spacing: -1px;
  margin: 18px 0;
}
.art-copy p {
  color: #bbcdbe;
  font-size: 12px;
  line-height: 1.9;
  max-width: 270px;
}
.arch-art {
  flex: 1;
  min-height: 210px;
  max-height: 360px;
  margin: 35px auto 25px;
  width: min(95%, 300px);
  position: relative;
  border-radius: 160px 160px 0 0;
  border: 1px solid #9ab49a55;
  border-bottom: 0;
  background: linear-gradient(150deg, #64886a4d, #2b554100);
  display: flex;
  align-items: center;
  justify-content: center;
}
.arch-art:before,
.arch-art:after {
  content: "";
  position: absolute;
  inset: 14px 14px 0;
  border: 1px solid #9ab49a44;
  border-bottom: 0;
  border-radius: 150px 150px 0 0;
}
.arch-art:after {
  inset: 28px 28px 0;
  border-color: #9ab49a33;
}
.arch-art svg {
  width: 155px;
  height: 155px;
  color: #d8bf85;
  opacity: 0.85;
}
.art-footer {
  font-size: 9px;
  letter-spacing: 1.5px;
  color: #91ae98;
  display: flex;
  justify-content: space-between;
  gap: 12px;
}
.guest-content {
  padding: 29px 48px 60px;
  max-width: 850px;
  width: 100%;
  margin: auto;
}
.guest-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 48px;
}
.guest-top .back {
  font-size: 11px;
  color: #8b9883;
  display: flex;
  align-items: center;
  gap: 7px;
}
.guest-top .back svg {
  width: 15px;
  height: 15px;
}
.guest-welcome .eyebrow {
  color: #9da98e;
  font-size: 9px;
}
.guest-welcome h1 {
  font-size: 35px;
  line-height: 1.25;
  margin: 12px 0;
}
.guest-welcome p {
  color: #93a086;
  font-size: 12px;
  line-height: 1.8;
}
.guest-quick {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 9px;
  margin: 25px 0;
}
.quick-btn {
  text-align: left;
  padding: 15px 12px;
  background: white;
  border: 1px solid var(--line);
  border-radius: 10px;
  transition: background 0.15s;
}
.quick-btn:hover {
  background: #eff4e9;
  border-color: #cbd9bc;
}
.quick-btn svg {
  display: block;
  color: #93a578;
  width: 21px;
  height: 21px;
  margin-bottom: 16px;
}
.quick-btn strong {
  font-size: 10px;
  font-weight: 500;
  display: block;
  line-height: 1.5;
}
.guest-form {
  padding: 22px;
  border: 1px solid var(--line);
  background: white;
  border-radius: 14px;
}
.form-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 10px;
  margin-bottom: 16px;
}
.concierge-avatar {
  width: 30px;
  height: 30px;
  background: #eef3e7;
  color: #809764;
  border-radius: 8px;
  display: flex;
  align-items: center;
  justify-content: center;
}
.concierge-avatar svg {
  width: 18px;
  height: 18px;
}
.form-top strong {
  font-size: 11px;
  font-weight: 550;
  display: block;
}
.form-top small {
  font-size: 8px;
  color: #9ca98d;
  display: block;
  margin-top: 4px;
}
.room-input {
  display: flex;
  align-items: center;
  gap: 7px;
  color: #8f9c81;
  font-size: 10px;
}
.room-input svg {
  width: 13px;
  height: 13px;
}
.room-input input {
  width: 67px;
  border: 1px solid var(--line);
  padding: 7px 8px;
  border-radius: 6px;
  font-size: 11px;
  background: #fbfcf9;
}
.guest-form textarea {
  display: block;
  width: 100%;
  resize: vertical;
  min-height: 118px;
  max-height: 280px;
  border: 1px solid #e9ede2;
  background: #fcfdf9;
  border-radius: 8px;
  padding: 14px;
  font-size: 12px;
  line-height: 1.8;
  color: var(--ink);
}
.guest-form textarea::placeholder {
  color: #a5af9b;
}
.form-footer {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  margin-top: 14px;
}
.form-footer > span {
  font-size: 9px;
  color: #9da990;
}
.form-footer .btn {
  font-size: 10px;
}
.form-error {
  font-size: 11px;
  color: #bb624f;
  margin-top: 12px;
  line-height: 1.6;
}
.guest-history {
  margin-top: 28px;
}
.guest-history h2 {
  font-size: 15px;
  margin-bottom: 14px;
}
.guest-ticket {
  background: white;
  border: 1px solid var(--line);
  border-radius: 11px;
  padding: 18px;
  margin-bottom: 11px;
}
.guest-ticket h3 {
  font-size: 12px;
  line-height: 1.7;
}
.guest-ticket p {
  font-size: 11px;
  line-height: 1.8;
  color: #8b9a7d;
  margin: 12px 0;
  overflow-wrap: anywhere;
}
.guest-ticket small {
  font-size: 9px;
  color: #a0aa93;
  display: block;
  line-height: 1.8;
}
.progress-steps {
  display: flex;
  gap: 5px;
  margin: 17px 0 8px;
}
.progress-steps i {
  flex: 1;
  height: 3px;
  border-radius: 3px;
  background: #edf0e6;
}
.progress-steps i.done {
  background: #87a174;
}
.progress-labels {
  display: flex;
  justify-content: space-between;
  font-size: 8px;
  color: #a2ad96;
  gap: 8px;
}
.emergency {
  background: #fcf0e9;
  border: 1px solid #f3dcd1;
  border-radius: 8px;
  padding: 12px;
  color: #a85c45 !important;
  font-size: 11px;
  line-height: 1.8;
  margin: 12px 0;
}
.guest-fineprint {
  font-size: 9px;
  color: #a9b19f;
  margin-top: 23px;
  text-align: center;
  line-height: 1.8;
}
.connection-banner {
  background: #fcf0e5;
  color: #a96b40;
  font-size: 11px;
  text-align: center;
  padding: 9px;
  position: sticky;
  top: 0;
  z-index: 30;
}
.toast {
  position: fixed;
  bottom: 23px;
  left: 50%;
  transform: translateX(-50%) translateY(20px);
  background: #294d3e;
  color: #fff;
  padding: 13px 20px;
  border-radius: 10px;
  box-shadow: 0 8px 32px #18352425;
  font-size: 12px;
  opacity: 0;
  pointer-events: none;
  transition: 0.2s;
  z-index: 80;
  max-width: 90vw;
  text-align: center;
  line-height: 1.7;
}
.toast.show {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}
dialog {
  max-width: 500px;
  width: calc(100% - 40px);
  border: 1px solid var(--line);
  border-radius: 17px;
  padding: 28px;
  color: var(--ink);
  box-shadow: 0 30px 90px #1c322d22;
}
dialog::backdrop {
  background: #1b322b66;
  backdrop-filter: blur(3px);
}
dialog h2 {
  font-size: 22px;
  margin: 8px 0 17px;
}
dialog p {
  font-size: 12px;
  color: #7e9078;
  line-height: 1.9;
  margin: 13px 0;
}
dialog .btn {
  margin-top: 12px;
  width: 100%;
}
.dialog-close {
  float: right;
}
.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
/* Improve small-text legibility while retaining the quiet hotel palette. */
.page-intro p,
.stat-label,
.stat-sub,
.request-copy p,
.request-assignee,
.request-age,
.guest-message,
.reason p,
.room-line,
.focus-note,
.guest-welcome p,
.guest-ticket p,
.guest-ticket small,
.guest-fineprint,
.form-footer > span {
  color: #6b7b63;
}
.stat-label {
  font-size: 12px;
}
.stat-sub {
  font-size: 10px;
}
.request-copy strong {
  font-size: 12px;
}
.request-copy p {
  font-size: 11px;
}
.guest-message {
  font-size: 12px;
}
.reason p {
  font-size: 11px;
}
.request-age {
  font-size: 11px;
}
.form-top small {
  font-size: 9px;
}
.guest-welcome p {
  font-size: 13px;
}
.guest-form textarea {
  font-size: 13px;
}
.guest-ticket p {
  font-size: 12px;
}
.guest-ticket small {
  font-size: 10px;
}
.table-label span {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.table-label,
.mini-label {
  color: #78876d;
}
.request-copy p span {
  color: #98a58d;
}
.guest-form textarea::placeholder {
  color: #7f8d75;
}
.search input::placeholder {
  color: #819075;
}
.pill.high {
  color: #9f4833;
}
.pill.normal {
  color: #886927;
}
.pill.low {
  color: #587253;
}
.pill.in_progress {
  color: #5c6e99;
}
.pill.new {
  color: #5b6a5a;
}
.quick-btn strong {
  font-size: 11px;
}
.queue-footer {
  color: #74856a;
}
.brand-caption {
  line-height: 1.6;
}
@media (min-width: 1550px) {
  .main {
    padding-left: 45px;
    padding-right: 45px;
  }
  .workspace {
    grid-template-columns: minmax(0, 1fr) 340px;
  }
  .request-row {
    padding-top: 20px;
    padding-bottom: 20px;
  }
  .request-copy strong {
    font-size: 12px;
  }
  .request-copy p {
    font-size: 11px;
  }
  .request-assignee {
    font-size: 10px;
  }
  .focus-body {
    padding: 22px;
  }
  .focus-head {
    padding: 20px 22px;
  }
  .guest-message {
    font-size: 12px;
  }
  .reason p {
    font-size: 11px;
  }
}
@media (max-width: 1200px) {
  .sidebar {
    width: 190px;
    padding-left: 15px;
    padding-right: 15px;
  }
  .main {
    margin-left: 190px;
    padding: 0 23px 25px;
  }
  .workspace {
    grid-template-columns: minmax(0, 1fr) 275px;
    gap: 16px;
  }
  .table-label,
  .request-row {
    grid-template-columns: minmax(0, 1fr) 66px 30px;
    gap: 10px;
    padding-left: 15px;
    padding-right: 15px;
  }
  .table-label span:nth-child(3),
  .request-assignee {
    display: none;
  }
  .queue-head {
    padding: 18px 15px;
  }
  .tabs {
    padding: 0 15px;
    gap: 16px;
  }
  .filters {
    padding: 12px 15px;
  }
  .filter-select {
    max-width: 105px;
  }
  .stat {
    padding: 15px;
  }
  .stat-art {
    right: 13px;
    opacity: 0.45;
  }
  .profile .profile-name {
    display: none;
  }
  .guest-art {
    padding: 35px;
  }
  .guest-content {
    padding: 28px 30px 45px;
  }
  .art-copy h1 {
    font-size: 43px;
  }
}
@media (max-width: 1000px) {
  .sidebar {
    width: 175px;
    padding-left: 12px;
    padding-right: 12px;
  }
  .main {
    margin-left: 175px;
    padding: 0 22px 25px;
  }
  .workspace {
    grid-template-columns: minmax(0, 1fr);
  }
  .right-column {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    align-items: start;
  }
  .request-assignee {
    display: flex;
  }
  .table-label,
  .request-row {
    grid-template-columns: minmax(0, 1fr) 80px 75px 40px;
  }
  .table-label span:nth-child(3) {
    display: block;
  }
  .stat-art {
    display: none;
  }
  .page-intro {
    align-items: flex-start;
  }
  h1 {
    font-size: 27px;
  }
  .intro-actions {
    flex-direction: column;
  }
  .stats {
    gap: 10px;
  }
  .stat-label {
    font-size: 9px;
  }
  .roster {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .guest-art {
    padding: 30px;
  }
  .art-copy h1 {
    font-size: 36px;
  }
  .guest-page {
    grid-template-columns: 35% 65%;
  }
  .guest-quick {
    grid-template-columns: repeat(2, 1fr);
  }
  .quick-btn {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 13px;
  }
  .quick-btn svg {
    margin: 0;
    width: 17px;
    height: 17px;
  }
  .guest-top {
    margin-bottom: 32px;
  }
}
@media (max-width: 720px) {
  .app {
    display: block;
  }
  .sidebar {
    position: static;
    width: 100%;
    padding: 13px 17px 0;
    border-right: 0;
    border-bottom: 1px solid var(--line);
    display: block;
  }
  .sidebar .brand {
    font-size: 29px;
  }
  .sidebar .brand svg {
    width: 26px;
    height: 26px;
  }
  .sidebar .brand-caption,
  .hotel-select,
  .nav-label,
  .sidebar-bottom {
    display: none;
  }
  .nav {
    flex-direction: row;
    gap: 1px;
    margin-top: 13px;
    justify-content: space-between;
  }
  .nav button {
    font-size: 10px;
    padding: 11px 6px;
    gap: 5px;
    border-radius: 6px 6px 0 0;
    justify-content: center;
  }
  .nav button svg {
    width: 15px;
    height: 15px;
  }
  .nav .badge-count {
    display: none;
  }
  .main {
    margin-left: 0;
    padding: 0 17px 20px;
  }
  .topbar {
    height: 62px;
  }
  .top-actions {
    gap: 9px;
  }
  .breadcrumb {
    font-size: 9px;
  }
  .profile {
    display: none;
  }
  .live {
    font-size: 9px;
  }
  .topbar .icon-btn {
    width: 30px;
    height: 30px;
  }
  .page-intro {
    padding: 25px 0 20px;
    display: block;
  }
  .page-intro h1 {
    font-size: 27px;
  }
  .page-intro p {
    font-size: 11px;
    line-height: 1.7;
  }
  .intro-actions {
    flex-direction: row;
    margin-top: 17px;
  }
  .intro-actions .btn {
    font-size: 10px;
    padding: 10px 12px;
  }
  .stats {
    grid-template-columns: repeat(2, 1fr);
    gap: 10px;
    margin-bottom: 20px;
  }
  .stat {
    min-height: 100px;
    padding: 14px;
  }
  .stat-art {
    display: none;
  }
  .stat-label {
    font-size: 10px;
  }
  .stat-value {
    font-size: 28px;
  }
  .stat-sub {
    font-size: 8px;
  }
  .workspace {
    gap: 16px;
  }
  .right-column {
    grid-template-columns: 1fr;
  }
  .table-label,
  .request-row {
    grid-template-columns: minmax(0, 1fr) 72px 31px;
    gap: 8px;
  }
  .request-assignee,
  .table-label span:nth-child(3) {
    display: none;
  }
  .request-row {
    padding: 16px 13px;
  }
  .request-copy strong {
    font-size: 10px;
  }
  .request-copy p {
    font-size: 9px;
  }
  .request-icon {
    width: 30px;
    height: 35px;
  }
  .request-main {
    gap: 9px;
  }
  .pill {
    font-size: 9px;
  }
  .request-age {
    font-size: 9px;
  }
  .filters {
    padding: 12px;
    gap: 5px;
  }
  .filter-select {
    max-width: 93px;
    font-size: 9px;
  }
  .search {
    padding: 8px;
  }
  .search input {
    font-size: 9px;
  }
  .search kbd {
    display: none;
  }
  .queue-head h2 {
    font-size: 15px;
  }
  .sort-select {
    font-size: 9px;
    max-width: 110px;
  }
  .tabs {
    gap: 18px;
  }
  .tabs button {
    font-size: 10px;
  }
  .focus-head h2 {
    font-size: 20px;
  }
  .guest-message {
    font-size: 12px;
  }
  .reason p {
    font-size: 11px;
  }
  .focus-body {
    padding: 20px;
  }
  .detail-fields select {
    font-size: 12px;
  }
  .action-full {
    font-size: 12px;
  }
  .bottom-note {
    font-size: 8px;
  }
  .bottom-note span:last-child {
    display: none;
  }
  .roster {
    grid-template-columns: 1fr 1fr;
    gap: 10px;
  }
  .roster-card {
    padding: 17px;
  }
  .roster-card p {
    font-size: 10px;
  }
  .activity-row {
    padding: 16px;
  }
  .activity-row strong {
    font-size: 11px;
  }
  .guest-page {
    display: block;
  }
  .guest-art {
    position: static;
    height: auto;
    padding: 23px;
  }
  .guest-art .brand {
    font-size: 31px;
  }
  .guest-art .brand-caption {
    display: none;
  }
  .art-copy,
  .arch-art,
  .art-footer {
    display: none;
  }
  .guest-content {
    padding: 20px 21px 40px;
  }
  .guest-top {
    margin-bottom: 29px;
  }
  .guest-welcome h1 {
    font-size: 31px;
  }
  .guest-welcome p {
    font-size: 11px;
  }
  .guest-form {
    padding: 17px;
  }
  .form-footer > span {
    font-size: 8px;
    max-width: 115px;
    line-height: 1.6;
  }
  .form-footer .btn {
    padding: 11px 12px;
  }
  .room-input {
    gap: 4px;
  }
  .room-input input {
    width: 60px;
  }
  .room-input svg {
    display: none;
  }
  .guest-fineprint {
    font-size: 8px;
  }
  .toast {
    font-size: 11px;
    width: max-content;
    max-width: calc(100% - 32px);
  }
}
@media (prefers-reduced-motion: reduce) {
  * {
    animation: none !important;
    transition: none !important;
    scroll-behavior: auto !important;
  }
}